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IN LIGHT OF THE RESTRICTIONS AND STRICT MEASURES RECENTLY PUT IN PLACE TO ENSURE THE HEALTH AND SAFETY OF OUR EMPLOYEES, HERE IS SOME IMPORTANTE INFORMATION:
Processing :
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From mid-May 2020, in-store exchange is possible : in the event of an error regarding size or model, and after we receive the merchandise and verify the presence of labels, we will proceed with your refund.
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Merchandise will be refunded within ten (10) days of the date of purchase*.
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Merchandise must be returned :
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by mail to Brador Hiver : hipping costs incurred for refund are the responsibility of the customer.
- or directly in-store : after obtaining an agreement from the management (exchange via ticket)
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*We will take delivery times into account when we are notified by Canada Post of unusual traffic (Covid periods, busiest weeks of the Christmas season).
Return Time Frame :
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The Brador Hiver team works very diligently to get orders processed as quickly as possible.
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Typically, when an order is received, it is processed within 2 - 3 days.
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In the case of a refund, expect a delay of 7 to 10 days depending on your banking institution.