FREE SHIPPING (min C$ 125)*
15 DAYS REFUND POLICY
FREE IN-STORE PICKUP
NOT SURE ABOUT SIZE OR FIT ? CALL US !

Refund Policy

IN LIGHT OF THE RESTRICTIONS AND STRICT MEASURES RECENTLY PUT IN PLACE TO ENSURE THE HEALTH AND SAFETY OF OUR EMPLOYEES, HERE IS SOME IMPORTANTE INFORMATION:

Processing :

  • From mid-May 2020, in-store exchange is possible : in the event of an error regarding size or model, and after we receive the merchandise and verify the presence of labels, we will proceed with your refund.

  • Merchandise will be refunded within fifteen (15) days of the date of purchase*.

  • Merchandise must be returned :

    • by mail to Brador Hiver : hipping costs incurred for refund are the responsibility of the customer.

    • or directly in-store : after obtaining an agreement from the management (exchange via ticket)

*We will take delivery times into account when we are notified by Canada Post of unusual traffic (Covid periods, busiest weeks of the Christmas season).

Return Time Frame :

  • The Brador Hiver team works very diligently to get orders processed as quickly as possible.

  • Typically, when an order is received, it is processed within 2 - 3 days. 

  • In the case of a refund, expect a delay of 7 to 10 days depending on your banking institution.

FREE SHIPPING (min C$ 125)*
15 DAYS REFUND POLICY
FREE IN-STORE PICKUP
NOT SURE ABOUT SIZE OR FIT ? CALL US !