Free Shipping (min 125C$)*
15 day refund policy
Not sure about size or fit ? Call us !

Refund Policy

IN LIGHT OF THE RESTRICTIONS AND STRICT MEASURES RECENTLY PUT IN PLACE TO ENSURE THE HEALTH AND SAFETY OF OUR EMPLOYEES, HERE IS SOME IMPORTANTE INFORMATION:

Processing :

  • Due to the temporary closure of the store during the Covid-19 period (effective March 14, 2020) in-store exchange is no longer available: in the event of an error regarding size or model, and after we receive the merchandise and verify the presence of labels, we will automatically proceed with your refund.

  • Merchandise will be refunded within fifteen (15) days of the date of purchase*.

  • Merchandise must be returned by mail to Brador Hiver.

  • Shipping costs incurred for refund are the responsibility of the customer.

*We will take delivery times into account when we are notified by Canada Post of unusual traffic (Covid periods, busiest weeks of the Christmas season).

Return Time Frame :

  • The Brador Hiver team works very diligently to get orders processed as quickly as possible.

  • Typically, when an order is received, it is processed within 2 - 3 days. 

  • In the case of a refund, expect a delay of 7 to 10 days depending on your banking institution.

Free Shipping (min 125C$)*
15 day refund policy
Not sure about size or fit ? Call us !