Français (CA) English (US)

Service After-Sales

 

In-store Exchange Policy Conditions

Exchanges only for item(s) within seven (7) days of purchase, with all tags.

Merchandise must be deemed by Brador Hiver to be undamaged and not worn.

Items marked ''final Sale'' are neither refundable nor exchangeable

Online Return Policy Conditions

All items purchased online are eligible for FREE in-store exchanges.

Merchandise must be received within ten (10) days of online purchase, with all tags

Freight charges on returned products are the client's responsibility

Shipping for your re-order is FREE provided it is placed within 30 days

Cancelling an Order

We cannot cancel an order once it has entered the shipping process

Log into your account and select the items you wish to cancel.

Modifying an Order

Modifying your order can be done through the 'tickets' tab in your account.  

We cannot modify an order once the payment has been approved.

In such a case, a new order must be submitted and the original order must be cancelled.

Processing & Return Time Frame

The Brador Hiver team works very diligently to get orders processed as quickly as possible.

Typically, when an order is received, it is processed with 2 - 3 days. 

In the case of a refund, expect a delay of 7 to 10 days depending on your banking insitution.

Guarantee

Brador Hiver's products are guaranteed against all manufacturer defects for a period of three months 

(from the purchase date), strictly upon presentation of your receipt and original tags attached.

Our products respect the highest standards in the industry, hence, our warranty applies

only to the obvious defects that appear during the intended 'normal' use of the product.

IN-STORE: Return the defective product with the original receipt (within the 3-month period). 

ONLINE:  If deemed defective after inspection of the product, we will communicate with you

via 'My Tickets' tabs within your profile account. 

*Our warranty does not cover any repairs due to accidents, improper care, negligence, or normal wear and tear. 

This warranty is void if the inside garment tags are removed. 

Please note that we will replace the product if it is available before issuing a refund.

© Copyright 2017 Magasin Brador Hiver