FREE SHIPPING (min C$ 150)*
10 DAYS REFUND POLICY
FREE IN-STORE PICKUP
NOT SURE ABOUT SIZE OR FIT ? CALL US !
FAQ
1 Store
1.1 Is the store currently open? (UPDATE June 22d, 2020)

The store will reopen its doors on July 21st 2020. For your safety and that of our employees and we will welcome you ONLY by appointment, in order to limit the number of customers in the store. 

You can book your visit here : MAKE AN APPOINTMENT

This is to ensure the safety of employees and limit the number of customers in the store.
We ask you at all times :
- to wear a mask or face cover (adults only), 
- to respect social distancing (2 meters / 6 feet)
- to cough into your elbow. 

 

We offer you an advice service by email at [email protected], via Facebook Messenger https://www.facebook.com/BradorHiver and by phone (at 514-381-8076 ext. #2, Tuesday to Friday from 10am to 4pm).

Send us your questions and we will answer them as soon as possible!

 

 

1.2 When are you gonna reopen the store? (UPDATE June 22d, 2020)

The store will reopen its doors on Tuesday July 21st, 2020.

For your safety and that of our employees and we will welcome you ONLY by appointment, in order to limit the number of customers in the store.

You can book your visit here : MAKE AN APPOINTMENT

We ask you at all times:
- to wear a mask or face shield (adult only), 
- to respect social distancing (2 meters / 6 feet)
- to cough into your elbow

 

1.3 If I come alone, can I make a personalized appointment?

Whether you come to the store for help and advice, or to shop, it is imperative that you book an appointment here : MAKE AN APPOINTMENT.

This allows us to welcome you:

- by saving you from having to wait in line,

- and maintaining good sanitary conditions between each client.

 

2 Pro Tips
2.1 I had come with my children to the store and you had given me some really good advice. How can I benefit from your advice when shopping online?

We have reorganized: in compliance with government directives, the store will reopen its doors on July 21st, 2020 and our team welcomes you by appointment only.

Thank you for making an appointment here : MAKE AN APPOINTMENT

We will ask you to respect the following instructions:

- Wearing a mask or face cover is mandatory for adults,

- Respect for social distancing (2 meters = 6 feet)

- Cough into your elbow.

Thank you for your cooperation and understanding.

 

Our team also remains at the disposal of customers who cannot/do not want to visit the store and offer to give you advice and answer your questions:

- by phone : from Montreal (514) 381-8076 ext.#2 from Tuesday to Friday from 10am to 4pm

OR

- via Facebook Private Message: CLICK HERE Contact us, we will answer you as soon as possible!

OR

- by email: [email protected] Write to us, we'll get back to you as soon as possible!

 

 

 

 

2.2 I am hesitating between two models of snow kit for my son. How do I make my choice?

There are two possibilities:

1/ Come to the store, from Tuesday July 2020, date of reopening. It is imperative to book an appointment : MAKE AN APPOINTMENT

We will ask you to respect the following instructions:

- Wearing a mask or face cover is mandatory for adults,

- Respect for social distancing (2 meters = 6 feet)

- Cough into your elbow.

Thank you for your cooperation and understanding.

2/ We have set up an advice service by email at [email protected], via Facebook Messenger https://www.facebook.com/BradorHiver and by phone at 514-381-8076 ext.#2 from Tuesday to Friday from 10am to 4pm.

So don't hesitate to contact us!

 

3 Return / Exchange
3.1 Is it still possible to return goods to the store?

- YES for merchandise purchased online, effective June 22d, 2020:

To do so, please create your return ticket on the website, come and deposit the merchandise (unworn, with the labels and order confirmation) in the store according to the following hours: Tuesday to Friday from 10am to 4pm.

After verification of the merchandise, the credit will be credited to your account within 7 to 10 business days depending on your financial institution.

- NO for merchandise purchased in-store: in-store sales are final.

 

3.2 I made a mistake when ordering and the size I ordered is not the right one. How do I make an exchange?

We advise you to order as soon as possible the right size item because our stocks (especially clearance items) are sometimes in reduced quantities.

At the same time, you must return your first order:

- either directly in store  free return.

- by post: the shipping costs for this return are at your expense.

After verification of the merchandise (it must be unworn, have the original labels and proof of purchase on our site), the credit will be credited to your account within 7 to 10 business days depending on your financial institution.

 

 

4 Shipping Fees
4.1 What are the shipping fees when ordering on the website?

In-store pick-up is free : as soon as your order is paid for, your items are ready for pick-up in store, from Tuesday to Friday, from 10am to 4pm, on presentation of your order # and proof of identity.

Shipping is free for orders over $125 before taxes, excluding regions north of the province of Quebec.

For orders under $125, the fees depend on the delivery location.

For the United States, shipping fees are 40$.

 

 

FREE SHIPPING (min C$ 150)*
10 DAYS REFUND POLICY
FREE IN-STORE PICKUP
NOT SURE ABOUT SIZE OR FIT ? CALL US !