1.1 Is the store currently open? (UPDATE April 22, 2020)
The store is temporarily closed. You can make your purchases on this website 24/7, the inventories are updated automatically.
We offer you an advice service by email at [email protected], via Facebook Messenger https://www.facebook.com/BradorHiver and by phone (at 514-381-8076 ext. #2 from mid-July 2020, Monday to Friday from 10am to 4pm).
Send us your questions and we will answer them as soon as possible!
1.2 When are you gonna reopen the store? (UPDATE April 22, 2020)
Our reopening will depend on government directives that will be presented in the coming weeks.
1.3 If I come alone, can I make a personalized appointment?
Unfortunately not. For the safety of all our clients, this service is temporarily no longer offered. Purchases can only be made online. And you can contact us by phone, email or via Facebook Messenger: a dedicated person will answer your questions and take into account your lifestyle, morphology, tastes and budget to help you find the product that best suits your needs.
2 Pro Tips
2.1 I had come with my children to the store and you had given me some really good advice. How can I benefit from your advice when shopping online?
We've reorganized: you can email us every day at [email protected] or via Facebook Messenger https://www.facebook.com/BradorHiver, we'll get back to you as soon as possible!
And from mid-july, you can call us at 514-381-8076 ext.#2 from Monday to Friday from 10am to 4pm.
2.2 I am hesitating between two models of snow kit for my son. How do I make my choice?
We have set up an advice service by email at [email protected] or via Facebook Messenger https://www.facebook.com/BradorHiver.
And from mid-July by phone (at 514-381-8076 ext.#2 from Monday to Friday from 10 a.m. to 4 p.m.),
So don't hesitate to contact us!
3 Return / Exchange
3.1 Is it still possible to return goods to the store?
Unfortunately not. For the safety of all our customers, this service is temporarily no longer offered. Returns can only be made by mail. Transportation costs incurred for an exchange or online refund are the responsibility of the customer. We will cover the shipping costs for the new product, unless your request is sent more than 30 days after the exchange date.
3.2 I made a mistake when ordering and the size I ordered is not the right one. How do I make an exchange?
We advise you to order as soon as possible the right size item because our stocks (especially clearance items) are sometimes in reduced quantities.
At the same time, you must return your first order by post: the shipping costs for this return are at your expense.
After verification of the goods we will make the refund.
4 Shipping Fees
4.1 What are the shipping fees when ordering on the website?
Shipping is free for orders > 125$ before taxes, excluding the Northern Regions and the United States.
For orders < 125$, fees depend on the delivery location.
For the U.S.A., shipping fees are 40$.